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Senior Operations Supervisor

Beam Mobility

Beam Mobility

People & HR, Operations
Launceston City, TAS, Australia
Posted on Tuesday, May 21, 2024

About Beam:

Beam is Asia Pacific’s largest shared micromobility company, on a mission to turn little drives into better

rides and make cities flow better for everyone. Shared micromobility is one of the fastest-growing industries

in the world, and we’re leading the way in Asia Pacific. We have established operations in Australia, New

Zealand, South Korea, Thailand, Malaysia, Turkey and Indonesia.

In Australia & New Zealand, Beam has e-scooter and e-bike operations across more than 30 cities -

including most state and territory capitals.

Here at Beam, we have gathered a team with a passion for innovation and technology. We tackle new

challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives

and the future of the planet.

Who we are looking for:

We are looking for a Senior Operations Supervisor to support our Launceston operations team and supervise

the local team of e-scooter marshals and fleet technicians. You'll be someone who is willing and able to get

hands-on in order to get the job done and grow the business.

What you'll do:

It is anticipated that the role will be approximately 20% administrative time and 80% service-delivery or

team development time.

  • Supervise and Deliver Beam’s On-Road and At-Warehouse Operations:
    • Marshal e-scooters using vans, cars, e-bikes, e-scooters or on-foot (as required) and coordinate marshaling priorities across the team
    • Undertake on-road (in-field) and warehouse-based repairs of e-scooters
    • Provide training, support, guidance for the casual marshal and fleet technician team
    • Ensure that all safety procedures are followed on-road and at-warehouse by all team members
    • Respond promptly to resolve any vehicle-related complaints received from the council or community
  • Provide Administrative Functions for the Team and Facilities (with support from Beam’s Remote Operations Team) including:
    • Drafting rosters for approval by the Regional Operations Manager and adjusting shifts and personnel dynamically, as required by short-notice changes to availability and in response to changing business needs
    • Undertake regular warehouse and fleet reporting tasks including: warehouse inspections, battery-charging infrastructure checks, TAF counts, stocktakes, and ad-hoc safety and compliance tasks
    • Report incidents and injuries (staff and rider), near-misses, improvement suggestions using the MyBuildings facilities management system
    • Monitor team performance and liaise with the Regional Operations Manager where improvements, corrective actions or interventions might be required
    • Innovate constantly to improve processes, performance and outcomes
    • Support the Regional Operations Manager in other ways as required, including running or coordinating Beam’s safety initiatives, implementing procedural changes and providing local customer service.