Warehouse Operations Performance Management:

- Oversee nationwide WH operations, ensuring optimal performance and efficiency.

- Develop and implement new operational metrics, including WH backlog management, repair, and cost efficiency.

- Track and quantify performance on a weekly basis in collaboration with various stakeholders.

Quality Assurance and Workflow Management:

- Provide quality assurance guidance, ensuring adherence to standards and continuous improvement.

- Develop and oversee the execution of the repair/scrap playbook, with particular attention to workflow optimization.

- Track spare parts consumption and work closely with relevant teams to ensure inventory accuracy.

People Management:

- Develop and implement training curriculums to enhance skill levels across the field team.

- Act as the key contact person for consolidating city-specific WH operations sprints and actions, ensuring alignment with overall company goals.

Safety and Compliance:

- Participate in safety projects aimed at ensuring a secure and compliant working environment within the warehouse operations.

- Collaborate with the safety management team to implement best practices and adhere to safety regulations.

Communication and Collaboration:

- Serve as the main contact point between hardware/software product teams and ground operations, facilitating smooth communication and project execution.

- Work closely with concerned teams to establish inspection guidelines, provide support for incident response, and lead deep-dive investigations when necessary.

- Coordinate with HQ and regional stakeholders, including ROPS, Strategy, Product, SCM, and finance teams, to ensure alignment and effective execution of operational strategies.

Project Management:

- Lead new project initiatives, particularly those related to product and WH features.

- Collaborate with cross-functional teams to develop and implement standard operating procedures (SOPs) for new initiatives.

- Escalate issues related to significant costs or initiatives that impact other departments, ensuring timely and effective resolution.

Stakeholder Management:

- Engage with key stakeholders across various departments, including HQ, SCM, product management, and finance, to drive operational improvements and resolve issues.

- Act as the point of escalation for major operational challenges, ensuring that all relevant parties are informed and involved in decision-making processes.