Senior Customer Experience (CX) Specialist
Beam Mobility
Customer Service
Seoul, South Korea · Seoul, South Korea · Seoul, South Korea · South Korea
Posted on Oct 15, 2024
Beam is Asia Pacific’s largest shared micromobility company.
We are on a mission to turn little drives into better rides and make cities flow better for everyone.
We have gathered a team with a passion for innovation and technology. We tackle growing challenges every day as a group of problem solvers, determined to make a positive impact on people’s lives and the future of the planet.
This is just the beginning. Come join us on the journey.
- Efficiently handle customer inquiries within the agreed time frame, and establish customer’s needs through questioning by working closely with key stakeholders
- Understand processes and make recommendations to improve overall team efficiency
- Take ownership to solve issue and problem
- Manage and monitor KPI and CS agents