Revenue & Patient Access Specialist
Journey Clinical
Remote
USD 13-15 / hour
Posted on Feb 10, 2026
The Revenue & Patient Access Specialist serves as a virtual front desk agent and a key member of the Patient Support Team, acting as a primary point of contact for patients across the care journey. This role supports patient access, scheduling, insurance and billing inquiries, and revenue collection while delivering a high-quality, patient-centered experience. The specialist collaborates closely with Care Coordinators and cross-trains on core coordination workflows to ensure continuity of care and operational coverage.This position plays a critical role in ensuring timely access to care, accurate patient information, and effective revenue collection while maintaining compliance and service excellence.
Qualifications
Required
+High school diploma or equivalent
+2+ years of experience in a healthcare patient-facing role (patient access, scheduling, billing, or front desk)
+Experience handling insurance verification, billing inquiries, or patient payments
+Strong verbal and written communication skills
+Comfort working in multiple systems (EHR, scheduling, billing platforms)
+Ability to manage high-volume phone and administrative work in a virtual environment
Preferred
+Experience in telehealth, behavioral health, or specialty healthcare settings
+Familiarity with revenue cycle workflows and patient financial counseling
+Prior cross-training or experience supporting care coordination or clinical operations teams
+Bilingual proficiency (where applicable)
International applicants encouraged to apply
13 - 15 USD
Key Responsibilities
Patient Access & Scheduling
+Serve as a virtual front desk agent, answering incoming phone calls regarding scheduling and billing, voicemails, and patient inquiries in a professional and empathetic manner
+Schedule, reschedule, and cancel patient appointments across providers and servicesConfirm upcoming appointments via phone, text, or patient portal
+Manage waitlists and proactively fill canceled or open appointment slotsCoordinate multi-appointment care pathways as neededEnsure provider schedules and availability are accurately maintained in scheduling systems
Billing & Revenue Collection
+Collect patient copays, deductibles, and outstanding balances at or before the time of service
+Assist patients with understanding balances, invoices, and payment options
+Set up and document payment plans in accordance with organizational policies
+Process payments, refunds, and payment corrections as neededReview patient accounts for missing, incomplete, or incorrect billing information
+Escalate complex billing or revenue cycle issues to the appropriate internal teams
Insurance & Eligibility Support
+Verify insurance eligibility and benefits prior to appointments
+Update and maintain accurate insurance information in the EHR and billing systems
+Respond to insurance-related billing inquiries and explain coverage basics and patient financial responsibility
+Support prior authorization intake or documentation processes (non-clinical)
+Identify and flag coverage issues that may impact patient access or reimbursement
Patient Communication & Experience
+Respond to patient inquiries via phone, email, voicemail, and patient portal
+Educate patients on appointment preparation, next steps, and administrative requirements
+De-escalate patient concerns related to scheduling, billing, or access
+Provide clear, compassionate, and consistent communication aligned with organizational standards
+Document all patient interactions accurately and thoroughly in the EHR/CRM
Care Coordinator Support & Cross-Training
+Cross-train on all components of the Care Coordinator role to provide coverage during high-volume periods or absences
+Support Care Coordinators with administrative and non-clinical tasks as neededAssist in ensuring smooth handoffs between patient access, coordination, and clinical teams
+Participate in ongoing training to maintain proficiency across Patient Support Team workflows
Operational, Compliance & Quality Support
+Maintain HIPAA-compliant communication and documentation practices at all times
+Follow standardized workflows, scripts, and escalation protocols
+Support quality assurance initiatives, including call audits and documentation reviewsIdentify recurring patient issues, workflow inefficiencies, or system gaps and communicate insights to leadership
+Assist with reporting, audits, or special projects as assigned
+Contribute to a collaborative team environment focused on operational excellence and patient satisfaction